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Commercial Ice Rink Options
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Phase 4: Employee Training, Orientation, Policies, Procedures
 IRCC will provide onsite training of the complex staff and provide them the written and operational tools to effectively carry out the successful training of its management team. Proven methods adopted throughout the arena industry will be implemented to provide maximum sales effect with strong customer service, efficiency in staffing and resources, and proactive risk abatement procedures in all matters of operational execution.
The management team will be orientation along structured methods supported by written documentation and forms for the repetitive and reliable standards needed to ensure the best possibilities for success of the complex and satisfaction of its patrons. Upper management will be guided through each of the following areas of management planning:
- Preparation of an employee manual.
- Staffing & Recruiting
- Identifying ongoing industry resources and organizational support.
- Formulation of operating policies and procedures, and preparation of all manuals.
- Hire and train management and staff in all phases of rink operation as necessary.
- Preparation of budgets per arena operating department.
- Establishment of cash collection and control procedures.
- Design of financial records and reports, and procedures for their preparation and publication regarding arena operations.
- Design and preparation of contract forms for skating professionals (Instructors, Teachers, Coaches, etc.).
- Design and preparation of contract forms for concessionaires.
- Design and preparation of contract forms for use in any and/or all parts of the rink for activities such as figure skating, hockey, broomball, etc. or any other non-public uses.
- Design and preparation of contract forms for use of the rink for special events, exhibitions, or shows.
- Assist in the procurement of furniture, fixtures, accessories, etc.
- Establish Sport Shop inventory, pricing, and setup.
- Establish all rink inventory control procedures.
- Establishment of policies and procedures for maintenance and upkeep.
- Develop advertising, promotions and public relations, prior to rink opening, to include all "Grand Opening" and ongoing marketing strategies.
- Identify unique activities and needs within the market which will increase revenues, i.e. off season uses for additional interior and exterior space for inline, indoor soccer/volleyball, teen club, etc.
- Recommend signage for the facility.
- Preparation of brochures and other printed promotional materials.
- Set up program formats and schedules for skating school, private lessons, group lessons, private ice use, special events and exhibitions.
- Implement safety and security procedures.
- Skate Bar Inventory
DOCUMENTATION PROVIDED FOR ONGOING OPERATIONS:
Staffing
· Budget
· Employee Evaluation & Conduct Forms
· Employee Manual
· Employee Scheduling
· Job Descriptions
· New Employee Form
· Complex Organizational Chart
Operations
· Chart of Accounts For Accounting System Financial Controls
· Daily Reports
· Facility Signage
· Incident Reports
· Locker Room Usage Agreement
· Petty Cash Weekly Report
· Ice Rental Contract
· Advertising Signage Agreement
· Token Refund Sheet
· Void Control Slip
Programming
· Black Out Date Schedule
· Adult Recreational Hockey
· Free Popcorn Passes
· Freestyle & Figure Skating Forms
· Fundraising Programs
· Gift Certificates
· Learn To Skate Classes
· Mailing List Form
· Music Request Sheet
· Sample Promotional Fliers
· Session Pricing
· Skate To Educate Program
· Skating Schedule Brochures
· Fund raising opportunities for non-profits
Cashiers Book
· Adult League
· Christian Skate Night
· Drop-In-Hockey
· Father & Son Hockey
· Group Rates
· ISI Club
· Learn To Skate
· Locker Room Procedures – Private Rentals
· Private Lessons
· Public Skating
· Stick Time
· Birthday Parties
· Coach’s Clinic
· Emergency Telephone Numbers
· Freestyle & Figure Skating
· Hockey Camps
· Learn To Play Hockey |
· Locker Room Procedure – In-House League
Arena Discounts
· Private Rentals
· Skate With Me Program
· Summer Fun Pass
· VIP Passes
Snack Bar
· Birthday Party Usage Form
· Inventory Sheets
· Yearly Pricing Comparison Form
· Food Waste Form
· Maintenance Supply Inventory
· Maintenance & Cleaning Schedule
Birthday Parties
· Birthday Party Brochure
· Birthday Party Information Handout
· Birthday Party Placement
· Birthday Party Reservation Forms
· Birthday Party Supply Inventory
· Birthday Party Food Order Form
· Customer Birthday Party Invitation Form
· Birthday Party Pricing breakdown
· Reserved Birthday Party Signage
· Birthday Party Usage Form
Advertising
· Advertising Budget Breakdown By Medium
· Advertising Opportunity Brochure
· Sample Radio & Print Advertisements
· Advertising Contact
· Dasherboard Advertising Flyer
· Contact For “Jingle”
· Contact For Promotional Mascot Outfit
Check Lists
· Media & Programming Punch Lists
· Pre-Opening Equipment Check Lists
Maintenance
· Dasher board Inspection checklists
· Maintenance Descriptions
· Maintenance Schedules
· Resurfacer Blade Tags
· Resurfacer Log
· Facility Closing Checklist
· Resurfacer Maintenance Log
Sound & Lighting
· Lighting & Sound Schedule, Procedures, Training
· Sound & Lighting Equipment with an emphasis on simplicity and ease of operation for the teenage staff who typically will operate it.
· Specialty lighting for shows, platforms or access points for mobile spots, cameras, etc. |
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